- What kind of Personal Data do we process and for what purpose?
We collect and process Personal Data in the following ways:
- Usage Data
When you use Metronaut App we collect information about your activity on the App, the date and time stamps of app use, as well as information about the device you used (device type, device id, operating system, language, country you are located in).
When you visit our website we collect some information like the parts of our site you visit, the date and duration of your visit, and information from the device you used during your visit (device type, language, country you are located in).
We process this usage data to facilitate your access to our services (e.g. to adjust our services to the device you are using, personalize the app content to your usage etc). Furthermore we process usage data in an anonymized form for statistical purposes and to improve our service.
- Sign-in form and personal profile
During the sign-in process on the application you are required to give some personal information, such as an email address, a username, a password and some other sign-in information. You can also complete your personal public profile with further information.
You may deactivate your Metronaut App account and/or unsubscribe from receiving content or offers from us at any time. Following termination of your account, we may retain your Personal Data (in part or in whole) in order to meet any regulatory and reporting requirements for the timeframes stipulated by law and in order to be able to address customer service issues.
- Feedback and contact form
On our website you have the opportunity to contact us. At this occasion we ask for your contact information via the contact form. We use this data solely in connection with answering your query.
Within Metronaut App you also have the opportunity to contact us (via the feedback form or the score view). Although it isn’t mandatory you can provide contact information to us at this occasion, and we automatically receive the following information : device type, operating system, device id, instrument, last piece id, Naut amount, App version. We use these informations solely to better answer your questions or solve your technical issues.
We may use the email address you provide us at this occasion to send you satisfaction surveys, ask for your opinion on future updates or update you about the App development. You have the opportunity to unsubscribe from receiving these messages at any time.
If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.
- Third Party accounts
In order to access and use certain features of the application you may choose to sync with or link to a third party account you have with Facebook or other third party websites. If you choose this option, then a Third Party Account pop-up box will appear which you will need to approve in order to proceed, and which will describe the type of information that we will obtain from, and the types of activities that we may perform in connection with your Third Party Account.
Our App doesn’t collect precise information about the geographical localization of the device.
The overall purposes of our collection and processing of Personal Data are to provide a personalized experience, to improve our services, and to communicate with our users.
- How can you opt-out?
We use the email address you provide us to send you some information and updates about our services. You may choose at any time not to receive our emails anymore. Opt-out instructions are available on the bottom of each email.
Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.
- Do we give access and disclose Personal Data to third Parties?
We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered to improve our service and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
We may disclose Personal Data or any other information submitted via the website or the application to the extent permitted by law, in the following cases:
- To comply with any applicable law, regulation, legal process or governmental request;
- To protect against harm to the rights, property or safety of Antescofo, our users, yourself or the public;
- If we are acquired by or merged with a third party entity, or if we are subject to a bankruptcy or any comparable event, we reserve the right to transfer or assign Personal information in connection therewith. In such case, you will either receive an email and/or be notified by an important message on our website and you will be able to make choices accordingly, regarding your personal information.
We don’t sell, exchange, nor transfer your Personal Data to third parties.
- How long do we retain your Personal Data?
We will store and process your personal data as long as we deem it necessary with regards to the purposes stated above and in accordance with the retention periods imposed by the applicable laws in force.
The retention period varies depending on the purpose. For example, your bank details will only be kept for the duration of the payment. Your credentials to our services including your email address will be deleted after 3 years of inactivity or following a request to delete your account.
Your data may be archived with restricted access to meet legal or regulatory requirements (for example, your invoices must be kept for a minimum of 10 years). After this time, your data will be deleted or anonymized.
- How do we make sure your Personal Data is safe?
The security of Personal Data is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Data, we cannot guarantee its absolute security or confidentiality.
- What are your rights regarding your Personal Data?
You have a right to be informed of Personal Data processed by Antescofo, a right of rectification/correction, erasure and restriction of processing. You also have the right to receive from Antescofo a structured, common and machine-readable format of Personal Data you provided to us. To exercise those rights, you can send an email to the following address: firstname.lastname@example.org.
Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the services provided by Antescofo. You further agree that Antescofo shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
- Legal basis for collecting and processing Personal Data
Where Personal Data is processed for the above purposes on the basis of Antescofo’s legitimate interest, under the GDRP, you may object to such processing at any time. To do so please contact: email@example.com.
- Children Privacy
The Application is not directed to children under the age of 13. If you become aware that your child has provided us with Personal Data without your consent, then you may alert us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with Personal Data, we will take steps to remove such information and terminate the child’s account.